
Customization
From how it speaks to what it knows and what it is allowed to do — you control the full stack of behavior.
01
Define how your agent speaks — formal, friendly, technical. Match your brand voice precisely.
“Define how your agent speaks — formal, friendly, technical. Match your brand voice precisely.”
02
Connect your inventory, price lists, service manuals and FAQs so the agent always answers from your data.
03
Define exactly what the agent can do — book a test drive, create a service ticket, escalate to a human.
04
Deploy over text, your website, email or all at once. Each channel can have its own behavior rules.
05
Set the conditions that trigger a handoff to a human agent — and how that transition happens.
06
Control how long responses are, what topics the agent avoids, and how it handles off-topic questions.
Process
Agent Builder is designed to get you from zero to a working, deployed agent without writing a single line of code.
What you get
Building AI capacity in-house sounds good. Here's what it actually looks like.
Agent Builder comes with a dedicated resource who builds, launches and maintains your agents for you.